1.0Vibiznews.comhttps://vibiznews.comFadjar Dewantohttps://vibiznews.com/index.php/author/fadjar-dewanto/Voice of Customer - Vibiznews.comrich600338<blockquote class="wp-embedded-content" data-secret="OQFdiZjKRl"><a href="https://vibiznews.com/index.php/2015/04/10/voice-of-customer/">Voice of Customer</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://vibiznews.com/index.php/2015/04/10/voice-of-customer/embed/#?secret=OQFdiZjKRl" width="600" height="338" title="“Voice of Customer” — Vibiznews.com" data-secret="OQFdiZjKRl" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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https://vibiznews.com/wp-content/uploads/2013/12/korean_traditional_market_gwangjang-1.jpg639384(Business Lounge – Present Your Service) Membangun budaya layanan yang superior memerlukan satu elemen penting yaitu bagaimana sikap perusahaan mendengarkan suara pelanggan (voice of customer) dan perasaan mereka waktu mengatakannya. Hal ini bukan ukuran yang digunakan sebagai service indicator atau measurement, namun bagaimana kata demi kata yang disampaikan pelanggan harus siap untuk didengarkan dengan penuh perhatian sebab […]