{"version":"1.0","provider_name":"Vibiznews.com","provider_url":"https:\/\/vibiznews.com","author_name":"Fadjar Dewanto","author_url":"https:\/\/vibiznews.com\/index.php\/author\/fadjar-dewanto\/","title":"Voice of Customer - Vibiznews.com","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"hve7SrcRBi\"><a href=\"https:\/\/vibiznews.com\/index.php\/2015\/04\/10\/voice-of-customer\/\">Voice of Customer<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/vibiznews.com\/index.php\/2015\/04\/10\/voice-of-customer\/embed\/#?secret=hve7SrcRBi\" width=\"600\" height=\"338\" title=\"&#8220;Voice of Customer&#8221; &#8212; Vibiznews.com\" data-secret=\"hve7SrcRBi\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/vibiznews.com\/wp-content\/uploads\/2013\/12\/korean_traditional_market_gwangjang-1.jpg","thumbnail_width":639,"thumbnail_height":384,"description":"(Business Lounge \u2013 Present Your Service)\u00a0Membangun budaya layanan yang superior memerlukan satu elemen penting yaitu bagaimana sikap perusahaan mendengarkan suara pelanggan (voice of customer) dan perasaan mereka waktu mengatakannya. Hal ini bukan ukuran yang digunakan sebagai\u00a0service indicator atau measurement, namun bagaimana kata demi kata yang disampaikan pelanggan harus siap untuk didengarkan dengan penuh perhatian sebab [&hellip;]"}