{"version":"1.0","provider_name":"Vibiznews.com","provider_url":"https:\/\/vibiznews.com","author_name":"Fadjar Dewanto","author_url":"https:\/\/vibiznews.com\/index.php\/author\/fadjar-dewanto\/","title":"Service Measure & Metrics - Vibiznews.com","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"r0sv8CgFYI\"><a href=\"https:\/\/vibiznews.com\/index.php\/2015\/04\/16\/service-measure-metrics\/\">Service Measure &#038; Metrics<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/vibiznews.com\/index.php\/2015\/04\/16\/service-measure-metrics\/embed\/#?secret=r0sv8CgFYI\" width=\"600\" height=\"338\" title=\"&#8220;Service Measure &#038; Metrics&#8221; &#8212; Vibiznews.com\" data-secret=\"r0sv8CgFYI\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":null,"thumbnail_width":null,"thumbnail_height":null,"description":"(Business Lounge \u2013 Present Your Service) Peter Drucker seorang ahli manajemen menyatakan, \u201cIf you can\u2019t measure it, you can\u2019t manage it.\u201d \u00a0Atau dalam pernyataan positif ditulis \u201cWhat gets measured gets improved.\u201d Jadi segala sesuatu yang dapat diukur, dapat dikelola, maka akan didapatkan apa yang dapat diukur. Dalam membangun budaya perusahaan yang berbasis pelayanan pelanggan diperlukan [&hellip;]"}