{"id":21099,"date":"2015-04-10T08:35:37","date_gmt":"2015-04-10T01:35:37","guid":{"rendered":"http:\/\/vibizmedia.com\/?p=21099"},"modified":"2025-05-06T15:43:30","modified_gmt":"2025-05-06T08:43:30","slug":"voice-of-customer","status":"publish","type":"post","link":"https:\/\/vibiznews.com\/index.php\/2015\/04\/10\/voice-of-customer\/","title":{"rendered":"Voice of Customer"},"content":{"rendered":"<p>(Business Lounge \u2013 Present Your Service)\u00a0Membangun budaya layanan yang <em>superior<\/em> memerlukan satu elemen penting yaitu bagaimana sikap perusahaan mendengarkan suara pelanggan (<i>voice of customer)<\/i> dan perasaan mereka waktu mengatakannya. Hal ini bukan ukuran yang digunakan sebagai\u00a0<i>service indicator <\/i>atau <i>measurement, <\/i>namun bagaimana kata demi kata yang disampaikan pelanggan harus siap untuk didengarkan dengan penuh perhatian sebab sifatnya subyektif, kadang emosional dan merupakan <i>feedback<\/i> <i>\u00a0<\/i>dari pelayanan yang sudah diberikan perusahaan.<\/p>\n<p><a href=\"http:\/\/businesslounge.co.id\/2015\/04\/09\/voice-of-customer\/\" target=\"_blank\">Read more<\/a><\/p>\n<p><em>Fadjar Ari Dewanto\/VMN\/BD\/Regional Head-Vibiz Research Center<\/em><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>(Business Lounge \u2013 Present Your Service)\u00a0Membangun budaya layanan yang superior memerlukan satu elemen penting yaitu bagaimana sikap perusahaan mendengarkan suara pelanggan (voice of customer) dan perasaan mereka waktu mengatakannya. Hal ini bukan ukuran yang digunakan sebagai\u00a0service indicator atau measurement, namun bagaimana kata demi kata yang disampaikan pelanggan harus siap untuk didengarkan dengan penuh perhatian sebab [&hellip;]<\/p>\n","protected":false},"author":101053,"featured_media":21101,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[2977,2979,2981],"tags":[],"class_list":["post-21099","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-lounge","category-how-to","category-inspiring"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Voice of Customer - Vibiznews.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vibiznews.com\/index.php\/2015\/04\/10\/voice-of-customer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Voice of Customer - Vibiznews.com\" \/>\n<meta property=\"og:description\" content=\"(Business Lounge \u2013 Present Your Service)\u00a0Membangun budaya layanan yang superior memerlukan satu elemen penting yaitu bagaimana sikap perusahaan mendengarkan suara pelanggan (voice of customer) dan perasaan mereka waktu mengatakannya. 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