{"id":22675,"date":"2015-04-16T06:52:39","date_gmt":"2015-04-15T23:52:39","guid":{"rendered":"http:\/\/vibizmedia.com\/?p=22675"},"modified":"2025-05-06T15:42:24","modified_gmt":"2025-05-06T08:42:24","slug":"service-measure-metrics","status":"publish","type":"post","link":"https:\/\/vibiznews.com\/index.php\/2015\/04\/16\/service-measure-metrics\/","title":{"rendered":"Service Measure &#038; Metrics"},"content":{"rendered":"<p>(Business Lounge \u2013 Present Your Service) Peter Drucker seorang ahli manajemen menyatakan, <i>\u201cIf you can\u2019t measure it, you can\u2019t manage it.\u201d <\/i>\u00a0Atau dalam pernyataan positif ditulis <i>\u201cWhat gets measured gets improved.\u201d <\/i>Jadi segala sesuatu yang dapat diukur, dapat dikelola, maka akan didapatkan apa yang dapat diukur. Dalam membangun budaya perusahaan yang berbasis pelayanan pelanggan diperlukan ukuran untuk melihat sampai di mana nilai-nilai pelayanan pelanggan dijalankan. Memang ada ukuran-ukuran dalam manajemen yang sangat penting untuk mengambil keputusan seperti ukuran-ukuran keuangan perusahaan yang perlu diukur dengan konsisten dan persistensi. Namun ukuran dalam pelayanan pelanggan adalah ukuran-ukuran yang sederhana, dimaksudkan untuk menambahkan tingkat kepuasan pelanggan melalui apa yang mereka dapatkan dalam proses pelayanan pelanggan. Melalui ukuran pelayanan pelanggan maka dapat terus dilakukan perbaikan sehingga mencapai hasil yang diharapkan.<\/p>\n<p style=\"text-align: right;\"><a href=\"http:\/\/businesslounge.co.id\/2015\/04\/15\/service-measure-metrics\/\" target=\"_blank\">Read more<\/a><\/p>\n<p><em>Fadjar Ari Dewanto\/VMN\/BD\/Regional Head-Vibiz Research Center<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>(Business Lounge \u2013 Present Your Service) Peter Drucker seorang ahli manajemen menyatakan, \u201cIf you can\u2019t measure it, you can\u2019t manage it.\u201d \u00a0Atau dalam pernyataan positif ditulis \u201cWhat gets measured gets improved.\u201d Jadi segala sesuatu yang dapat diukur, dapat dikelola, maka akan didapatkan apa yang dapat diukur. Dalam membangun budaya perusahaan yang berbasis pelayanan pelanggan diperlukan [&hellip;]<\/p>\n","protected":false},"author":101053,"featured_media":22677,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[2977,2979,2981],"tags":[],"class_list":["post-22675","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-lounge","category-how-to","category-inspiring"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Measure &amp; Metrics - Vibiznews.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vibiznews.com\/index.php\/2015\/04\/16\/service-measure-metrics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Measure &amp; Metrics - Vibiznews.com\" \/>\n<meta property=\"og:description\" content=\"(Business Lounge \u2013 Present Your Service) Peter Drucker seorang ahli manajemen menyatakan, \u201cIf you can\u2019t measure it, you can\u2019t manage it.\u201d \u00a0Atau dalam pernyataan positif ditulis \u201cWhat gets measured gets improved.\u201d Jadi segala sesuatu yang dapat diukur, dapat dikelola, maka akan didapatkan apa yang dapat diukur. 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