{"id":512727,"date":"2022-02-02T13:31:13","date_gmt":"2022-02-02T06:31:13","guid":{"rendered":"https:\/\/www.vibiznews.com\/?p=512727"},"modified":"2022-02-02T13:31:13","modified_gmt":"2022-02-02T06:31:13","slug":"contact-center-bi-kembali-raih-penghargaan-tingkat-dunia-tahun-2021","status":"publish","type":"post","link":"https:\/\/vibiznews.com\/index.php\/2022\/02\/02\/contact-center-bi-kembali-raih-penghargaan-tingkat-dunia-tahun-2021\/","title":{"rendered":"Contact Center BI Kembali Raih Penghargaan Tingkat Dunia Tahun 2021"},"content":{"rendered":"<p>(Vibiznews \u2013 Banking &amp; Insurance) \u2013 Bank Indonesia perlu mendapat acungan jempol karena kembali meraih penghargaan internasional dari segi komunikasi dengan masyarakat. Pusat komunikasi (<em>Contact Center<\/em>) Bank Indonesia (BI) BICARA kembali meraih penghargaan tingkat dunia dalam ajang <em>Contact Center World 2021 Global Top-Ranking Performers 15th Annual Next Generation Contact Center &amp; Customer Engagement Conference<\/em> yang dilaksanakan secara virtual pada 17-20 Januari 2022.<\/p>\n<p>Dari total 7 kategori yang diikuti, BI berhasil meraih 5 <em>gold<\/em>, 1 <em>silver<\/em>, dan 1 <em>bronze<\/em>. Sebelum masuk pada kompetisi Contact Center tingkat dunia, BI mengikuti seleksi pada tingkat Asia Pasifik yang digelar secara virtual pada Agustus 2021. Penghargaan ini merupakan wujud nyata komitmen BI dalam memberikan pelayanan dan solusi terbaik kepada publik, yang tidak hanya diakui di Indonesia, namun juga di tingkat dunia.<\/p>\n<p><em>Contact Center<\/em> BI BICARA menjadi bagian dari peran BI dalam memberikan Layanan Informasi Publik (LIP) dan menerima permohonan informasi dari masyarakat terkait peran, tugas, serta kebijakan Bank Indonesia sebagaimana yang diamanatkan dalam Undang-Undang Keterbukaan Informasi Publik No.14 Tahun 2008.<\/p>\n<p>Berikut perolehan medali yang diterima BI:<br \/>\nGold Medal<br \/>\n<em>1.<\/em> <em>Best Contact Center<\/em><br \/>\n<em>2. Best Public Service<\/em><br \/>\n<em>3. Best Use of Social Media<\/em><br \/>\n<em>4. Best Technology Innovation<\/em><br \/>\n<em>5. Best Client Service Manager<\/em><\/p>\n<p><em>Silver Medal<\/em><br \/>\n<em>Best Community Spirit<\/em><\/p>\n<p><em>Bronze Medal<\/em><br \/>\n<em>Best Direct Response Campaign<\/em><\/p>\n<p>Penghargaan yang diterima menjadi motivasi Contact Center BI BICARA untuk selalu berinovasi dalam meningkatkan kualitas pelayanan sebagai komitmen untuk memberikan pelayanan terbaik, dan wujud transparansi komunikasi BI kepada publik.<\/p>\n<p><em>Belinda Kosasih\/ Partner of Banking Business Services\/Vibiz Consulting<\/em><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>(Vibiznews \u2013 Banking &amp; Insurance) \u2013 Bank Indonesia perlu mendapat acungan jempol karena kembali meraih penghargaan internasional dari segi komunikasi dengan masyarakat. Pusat komunikasi (Contact Center) Bank Indonesia (BI) BICARA kembali meraih penghargaan tingkat dunia dalam ajang Contact Center World 2021 Global Top-Ranking Performers 15th Annual Next Generation Contact Center &amp; Customer Engagement Conference yang [&hellip;]<\/p>\n","protected":false},"author":101013,"featured_media":320625,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[353],"tags":[12531,12529],"class_list":["post-512727","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking-insurance","tag-best-contact-center","tag-contact-center-world-2021"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact Center BI Kembali Raih Penghargaan Tingkat Dunia Tahun 2021 - Vibiznews.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vibiznews.com\/index.php\/2022\/02\/02\/contact-center-bi-kembali-raih-penghargaan-tingkat-dunia-tahun-2021\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Center BI Kembali Raih Penghargaan Tingkat Dunia Tahun 2021 - Vibiznews.com\" \/>\n<meta property=\"og:description\" content=\"(Vibiznews \u2013 Banking &amp; Insurance) \u2013 Bank Indonesia perlu mendapat acungan jempol karena kembali meraih penghargaan internasional dari segi komunikasi dengan masyarakat. 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