{"id":529929,"date":"2022-08-04T14:29:01","date_gmt":"2022-08-04T07:29:01","guid":{"rendered":"https:\/\/www.vibiznews.com\/?p=529929"},"modified":"2022-08-04T14:29:01","modified_gmt":"2022-08-04T07:29:01","slug":"bi-raih-penghargaan-tertinggi-se-asia-pacific-di-ajang-gccwa-2022","status":"publish","type":"post","link":"https:\/\/vibiznews.com\/index.php\/2022\/08\/04\/bi-raih-penghargaan-tertinggi-se-asia-pacific-di-ajang-gccwa-2022\/","title":{"rendered":"BI Raih Penghargaan Tertinggi Se-Asia Pacific Di Ajang GCCWA 2022"},"content":{"rendered":"<p style=\"text-align: justify;\">(Vibiznews \u2013 Banking &amp; Insurance) \u2013 Wujud nyata dukungan <em>Contact Center<\/em> Bank Indonesia (BICARA 131) selaku <em>single point of contact<\/em> Bank Indonesia (BI) terbukti memberikan pelayanan informasi publik terbaik. Ini dibuktikan melalui keberhasilan BICARA 131 membawa nama Bank Indonesia (BI) semakin bersinar pada ajang tahunan kompetisi <em>Global Contact Center World Awards (GCCWA)<\/em> 2022 se-Asia Pacific.<\/p>\n<p style=\"text-align: justify;\">Ajang bergengsi tersebut digelar di Denpasar, Bali pada tanggal 25 s.d 29 Juli 2022. Selain itu, di Ajang GCCWA ini BICARA 131 dapat berbagi best practice dan berkompetisi dengan berbagai praktisi contact center di kawasan Asia Pacific.<\/p>\n<p style=\"text-align: justify;\">Luarbiasa tahun ini BICARA 131 berhasil kembali meraih 9 Gold yang merupakan penghargaan tertinggi dari ajang GCCWA dari total 11 kategori yang diikuti. Bank Indonesia sendiri mengikuti ajang ini sejak tahun 2016 dan terus menjaga konsistensinya untuk meraih gelar juara. Berikut perolehan medali yang diterima Contact Center Bank Indonesia:<\/p>\n<h5><strong>Gold Medal<\/strong><\/h5>\n<p>1. Best Incentive Schemes<br \/>\n2. Best Contact Center<br \/>\n3. Best Direct Response Campaign<br \/>\n4. Best Technology Innovation-Internal Solution<br \/>\n5. Best Organizational CX<br \/>\n6. Best Employee Wellness Program<br \/>\n7. Best Help Desk<br \/>\n8. Best Customer Service<br \/>\n9. Best Public Service Centers<\/p>\n<h5>\n<strong>Silver Medal<\/strong><\/h5>\n<p>Best Community Spirit<br \/>\nBest Social Media<\/p>\n<p style=\"text-align: justify;\">Penghargaan yang tidak hanya diakui di Indonesia, namun juga di tingkat dunia akan menjadi motivasi BICARA 131 untuk terus mengembangkan inovasi. Menciptakan inisiatif-inisiatif baru serta berkolaborasi erat dengan berbagai lembaga. Nantinya diharapkan dapat meningkatkan kualitas pelayanan contact center. Selain itu juga sebagai komitmen dalam memberikan pelayanan terbaik dan sebagai wujud transparansi komunikasi BI kepada publik.<\/p>\n<p><em>Belinda Kosasih\/ Partner of Banking Business Services\/Vibiz Consulting<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>(Vibiznews \u2013 Banking &amp; Insurance) \u2013 Wujud nyata dukungan Contact Center Bank Indonesia (BICARA 131) selaku single point of contact Bank Indonesia (BI) terbukti memberikan pelayanan informasi publik terbaik. Ini dibuktikan melalui keberhasilan BICARA 131 membawa nama Bank Indonesia (BI) semakin bersinar pada ajang tahunan kompetisi Global Contact Center World Awards (GCCWA) 2022 se-Asia Pacific. [&hellip;]<\/p>\n","protected":false},"author":101013,"featured_media":324191,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[353],"tags":[13467,13468],"class_list":["post-529929","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking-insurance","tag-bicara-131","tag-global-contact-center-world-award-gccwa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>% - Vibiznews.com<\/title>\n<meta name=\"description\" content=\"Wujud nyata dukungan Contact Center Bank Indonesia (BICARA 131) selaku single point of contact Bank Indonesia (BI) terbukti memberikan terbaik\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vibiznews.com\/index.php\/2022\/08\/04\/bi-raih-penghargaan-tertinggi-se-asia-pacific-di-ajang-gccwa-2022\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"% - 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